Custom Requests

Custom Embroidery FAQs

Can I bring my own items for embroidery?

Yes! We’re happy to embroider customer-provided items when our schedule allows.  To get started, fill out our form to join the queue and receive a quote. We can also explore fonts, thread colors, and design ideas via email.

Once everything's set, you can drop off your items at your convenience.

From time to time, we may pause accepting outside items to focus on other orders.

What kind of embroidery designs do you offer?

We’ve got an extensive collection of beautiful fonts, monograms, and designs to choose from.  Feeling overwhelmed?  We're happy to help narrow things down with our favorite pairings.

You're always welcome to send us inspiration photos or browse our Instagram for ideas. 

How much does embroidery cost?

Prices for customer-provided items start at $18, and the final price depends on the size and complexity of the design.

Embroidery on our own products is typically more affordable—we’ve already figured out the best designs and techniques for those. With customer items, there’s more behind-the-scenes work involved, and every piece is treated with extra care.

Our focus is high-quality, custom work—not quick, cookie-cutter embroidery.  We love stitching unique pieces you won't find at high-volume shops!

Oversized pieces may require a custom setup.

Can you embroider my logo?

Yes, with a little help! Logos need to be in an embroidery file format (like .dst or .pes). If all you have is a .jpg or .png, we can convert it for a one-time digitizing fee (starting at $35, depending on size and complexity).

Once it’s digitized, it’s yours to use anytime!

I found a cute embroidery design online—can you use it?

Most likely, yes! There are thousands of designs available online that we don’t own (yet!), and we’re happy to purchase and stitch one for you.  Unfortunately, we will not accept customer provided designs.

The only exception: we can’t embroider licensed images—think sports teams, Greek letters, or anything copyrighted.

Are there any items you don’t embroider?

Yes, a few. We don't embroider on some hats, pre-made pillow shams, certain lunchboxes and stockings, or items that would need to be taken apart to access the embroidery area.  We also can’t stitch inside tight pockets. 

Please be aware that some fabrics don’t hold up well to embroidery.  In rare cases, we may need to decline an item after it's dropped off. 

How long does it take?

Most orders are ready in 2–3 weeks, depending on our current workload.  We work on a "first come, first serve" basis, starting from when your payment is received.

During busy seasons (especially August–December), turnaround may be longer—and we may temporarily stop accepting drop-offs.

Need it faster? We offer a $25 per item rush fee which gets your order moved to the front of the line (usually ready in 3-5 business days).  A $75 per item same-day or after-hours rush fee is also available in limited cases.

Current turnaround times can be found on our website and Instagram.

How do I pay?

We happily accept cash, check, or Venmo. Prefer credit cards, PayPal, or Apple Pay? We'll send you an invoice through our website. In some cases, a deposit may be required to hold your spot in the queue.

What if my item gets damaged?

While it's very rare, if a mistake happens, we’ll reimburse up to $50 for the cost of your item. We treat every piece with care, but please avoid sending anything truly irreplaceable!